City University London - Research and Progress

Log in Help

 

If you are having problems accessing Research and Progress then please read our checklist of common problems and how to resolve them.

1.      Username and Password

You must use your standard City network username and password to logon to Research and Progress.

If there is a problem with your username or password then please contact the Research and Progress administrator via the Comments and Suggestions Form.

2.     Enable Cookies

You must have cookies enabled on your browser to access Research and Progress. Please refer to your browser's Help (use the "Help" menu from your browser's menu bar) if you are not sure how to do this.

3.     Personal Firewalls and Internet Security Software

If your browser has cookies enabled then the most likely cause of the problem is that you are using a personal firewall (e.g. ZoneAlarm, Norton Personal Firewall, etc.) that is preventing the cookie from being created or some internet security software (e.g. Norton Internet Security) that is blocking data such as your username and password from reaching our Research and Progress web server. You can test this by temporarily switching off your firewall and internet security software, closing your browser and restarting it and then trying to logon again. If you are able to successfully access Research and Progress when these programs are not running then you need to re-configure your firewall and/or internet security software. Please refer to the manufacturer's documentation.

4.     AOL Browsers

There is a known problem with AOL Browsers.

Workaround: After making a connection to AOL you should then be able to minimise the AOL browser and start an alternative browser (e.g. Internet Explorer, Netscape, Opera or Mozilla) and then logon to Research and Progress. You may continue to use AOL as your dial up connection.

Explanation: When using AOL web browser, the America Online software sends a user's web requests via a pool of proxy servers. These requests are sent via different IP addresses even within the same user session. Because of this behaviour, when you use the AOL browser, we are unable to verify the authenticity of your session.

5.      Proxy Server

You may be using a proxy server, a server that sits between your browser and the real web servers on the internet. A proxy server intercepts all web page requests to see if it can fulfill the request itself and, if not, it forwards the request to the real web server. This is primarily done to improve performance and filter out specific web sites but can prevent a logon request from ever reaching our Research and Progress web server. If you are using a proxy server then you need to exclude page requests for the Research and Progress web site from using the proxy server.

For Internet Explorer:

    1. Select Tools/Internet Options/Connections
    2. Depending on how your PC is connected to the internet either select your internet dial-up connection and then click the "Settings..." button or click on the "LAN Settings..." button.
    3. If you are not using a Proxy server (Use proxy server... is unchecked) then cancel all the open windows and contact us again with all the details specified below.
    4. If you are using a Proxy server click on the "Advanced..." button.
    5. In the Exceptions box add "rap.city.ac.uk".
    6. Click OK on all the open windows to save your changes.

For Netscape:

    1. Select Edit/Preferences/Advanced/Proxies
    2. If you are not using a Proxy server (Direct connection to the internet is selected) then cancel the open window and contact us again with all the details specified in the checklist.
    3. If Manual proxy configuration is selected then add "rap.city.ac.uk" to the No Proxy for: list.
    4. If Automatic proxy configuration URL is selected then contact your ISP for details of how to manually set up your proxy configuration and then add "rap.city.ac.uk" to the No Proxy for: list.
    5. Click OK to save your changes.

If you're using another browser then you will be able to configure bypassing the proxy server by following instructions in your browser's help facility.

6.     Still Having Problems?

If you are still having problems using Research and Progress after checking the above then please use the Comments and Suggestions Form to contact the Research and Progress administrator with details of the problem.

Please quote:

    • your full name
    • your University network username or 
      Do not include your password!
    • your IP address as shown on this site: WhatIsMyIp
    • your internet service provider (ISP) if connecting from off-campus
    • the date and time
    • your operating system (e.g. Windows XP, Mac OS X, Linux)
    • your browser (e.g. Internet Explorer, Firefox, Safari, Chrome, Opera, etc.)
    • and details of any error messages.
    • any anti-virus and Internet Security software you have installed

Please note also that we strongly recommend that all communications should be made via your University email address.